PT-2011-11: Arbitary Files Reading in ManageEngine ServiceDesk Plus 8.0

Vulnerable software

ManageEngine ServiceDesk Plus
Version: 8.0 and earlier

Application link:

Severity level

Severity level: High
Impact: Arbitary Files Reading
Access Vector: Remote  

CVSS v2:
Base Score: 7.8
Vector: (AV:N/AC:L/Au:N/C:C/I:N/A:N)

CVE: not assign

Software description

ManageEngine ServiceDesk Plus is a technical support and assests management system.

Vulnerability description

The specialists of the Positive Research center have detected "Arbitary Files Reading" vulnerability in ManageEngine ServiceDesk Plus.

Insufficient input filtering in file loading script allows unauthorized users to conduct traversal attack and load arbitrary files from a partition with ServiceDesk application.

How to fix

Update your software up to the latest version

Advisory status

24.06.2011 - Vendor is notified
28.06.2011 - Vendor gets vulnerability details
23.04.2012 - Vendor releases fixed version and details
13.09.2012 - Public disclosure


The vulnerabilities has discovered by Dmitry Evteev, Positive Research Center (Positive Technologies Company)


Reports on the vulnerabilities previously discovered by Positive Research: