PT-2011-12: Information Disclosure in ManageEngine ServiceDesk Plus 8.0

Vulnerable software

ManageEngine ServiceDesk Plus
Version: 8.0 (8019) and earlier

Application link:

Severity level

Severity level: Medium
Impact: Application Database Access
Access Vector: Network exploitable

CVSS v2:
Base Score: 6.3
Vector: (AV:N/AC:M/Au:S/C:C/I:N/A:N)

CVE: not assigned

Software description

ManageEngine ServiceDesk Plus is a technical support and assests management system.

Vulnerability description

Positive Research Center has discovered an information disclosure in ManageEngine ServiceDesk Plus.

Incorrect privilege validation allows attackers with guest privileges (account guest/guest) to modify backup rights and use these new rights to create a backup copy in any folder.

How to fix

Update your software up to the latest version

Advisory status

24.06.2011 - Vendor is notified
28.06.2011 - Vendor gets vulnerability details
29.11.2011 - Vendor releases fixed version and details
27.01.2012 - Public disclosure


The vulnerability was discovered by Alexander Zaitsev, Positive Research Center (Positive Technologies Company)


Reports on the vulnerabilities previously discovered by Positive Research: